Payment Policy
Effective Date: January 7, 2025

1. Payment Methods

We accept a variety of payment methods for your convenience. These include:

  • Credit and Debit Cards: Visa, MasterCard, American Express, Discover
  • PayPal
  • Other secure online payment methods

By placing an order, you authorize us to charge the payment method provided for the total amount of your purchase, including any applicable taxes, shipping, and handling fees.

2. Order Processing

After you complete your purchase, your order will be processed as soon as possible. Orders are typically processed within 1-2 business days, excluding weekends and holidays. You will receive a confirmation email once your order has been received, and a separate email once your order has been shipped.

3. Sales Tax

Sales tax will be applied to your order based on the applicable tax rate for the shipping address. The exact amount of tax will be calculated during checkout.

4. Shipping Information

We offer domestic and international shipping. Shipping charges will be calculated based on the delivery method and your location.

  • Domestic Shipping: We offer standard and expedited shipping within the United States. Delivery times will vary based on the shipping method selected at checkout.
  • International Shipping: We also offer international shipping, but shipping times and rates will depend on the destination country.

Once your order is shipped, you will receive an email with tracking information to monitor your delivery. Shipping times may vary depending on the shipping carrier and your location.

5. Shipping Fees

Shipping fees are calculated during the checkout process based on the shipping method and destination. You will see the shipping charges before completing your purchase.

Please note that shipping fees are non-refundable. If your order is returned, you will be responsible for the cost of return shipping.

6. Order Delays

While we strive to ensure timely delivery, we are not responsible for delays caused by shipping carriers, including during peak seasons or due to unforeseen events such as weather, customs, or holidays. Once an order leaves our facility, it is in the hands of the carrier, and any delays will be managed by them.

7. Address Accuracy

Please ensure that your shipping address is accurate and complete. We cannot be held responsible for delays or delivery issues due to incorrect or incomplete addresses. If you notice any errors in your shipping information, please contact us immediately at info@dotytoopin.com to correct them before we ship the order.

8. Shipping Restrictions

We reserve the right to refuse or cancel orders if we suspect fraud or any other issues related to the shipping address.

9. Damaged or Lost Shipments

In the event that your order is damaged during shipping or is lost, please contact us immediately at info@dotytoopin.com. We will work with you to resolve the issue, and if necessary, we will initiate a claim with the shipping carrier.

10. Customs Duties and Taxes (International Orders)

For international shipments, you may be responsible for customs duties, taxes, and fees imposed by your country’s government. These charges are not included in the total price of your order and are the responsibility of the customer. Please check with your local customs office for more information.

11. Returns and Exchanges

Please refer to our Refund and Returns Policy for detailed information on returning or exchanging items.